Terms of Service

1. About ValueBox and these Terms

ValueBox (the website at valuebox.io, together with its checkout, customer accounts, the ValueBox+ membership, the ValueBox+ media library, our emails, and our customer support, the “Services”) is operated by LJB Media Play Inc. (“ValueBox”, “we”, “us”, or “our”), 465 Fawn Glen Drive, Roswell, GA 30075, United States.

These Terms of Service (“Terms”) are a binding agreement between you and LJB Media Play Inc. They apply when you browse the site, place an order (with or without an account), create an account, start a ValueBox+ free trial or paid membership, use the media library, or contact us. Our Privacy Policy explains how we handle personal information and forms part of these Terms.

Some offers come with additional terms shown at the time of the offer, for example a specific membership trial, a discount code, or a promotion. If additional terms conflict with these Terms, the additional terms apply to that offer.

Section 18 contains a binding individual arbitration agreement and class action waiver that applies to customers in the United States. Please read it carefully. It affects how disputes are resolved.

If you are a consumer in the European Union or the United Kingdom, nothing in these Terms takes away the rights you have under the mandatory consumer protection laws of the country where you live.

2. Eligibility

You must be at least 18 years old, or the age of legal majority where you live if that is higher, to create an account, place an order, or start a ValueBox+ membership. We sell some products intended for children, such as toys and kids’ gear, but those products must be purchased by an adult.

We currently sell and ship to addresses in the United States, the member states of the European Union, and the United Kingdom. The countries available at checkout are the ones we serve. You may not use the Services if you are located in, or ordinarily resident in, a country or region subject to comprehensive U.S. sanctions, or if you are on a U.S. government list of restricted parties.

3. Your account

You can shop as a guest or create a ValueBox account. An account lets you view your order history, manage your details and marketing preferences, and start or manage a ValueBox+ membership. Accounts and checkout are provided using Shopify’s commerce platform on our behalf.

• Give us accurate, current information and keep it up to date.
• Keep your password confidential. You are responsible for activity on your account unless it results from our failure to keep the Services secure.
• Accounts are personal. Do not share your login or let others use your account or membership.
• Tell us promptly at support@valuebox.io if you think someone has accessed your account without permission.

We may suspend or close an account as described in Section 19.

4. Products, descriptions, and availability

ValueBox sells everyday products across categories such as electronics accessories, home and kitchen, fashion and accessories, beauty and personal care, fitness and wellness, outdoors and travel, and kids and toys. Unless a product page says otherwise, products are sold by LJB Media Play Inc. Brand names and trademarks of third parties shown on the site belong to their owners and do not imply that the owner endorses or is affiliated with ValueBox.

• Product descriptions, specifications, and images are provided in good faith, often based on information from manufacturers and suppliers. Images may be illustrative. Colors, sizes, and finishes can vary slightly from what you see on screen, and measurements are approximate.
• Badges such as “Top Pick”, “Best Seller”, “Flash Deal”, “Hot Deal”, or “New Arrival” are our own merchandising labels. They are not independent ratings.
• Stock levels shown on the site are estimates. An item can sell out between the time you add it to your cart and the time you check out.
• Products are sold for personal, non-commercial use. We may limit quantities per order or per customer and may decline orders that appear to be placed for resale.
• Follow the instructions, age gradings, and safety warnings that come with each product. Children’s products should be used under appropriate adult supervision. If a product we sold you is recalled, we will contact you using the details on your order.

5. Prices, member prices, currency, and taxes

Prices

Prices are shown on product pages and in your cart. Prices and promotions can change at any time, but a change will not affect an order you have already placed. The price that applies to your order is the price shown on the final checkout page when you place the order.

Crossed-out and comparison prices

Where we show a crossed-out price or a percentage saving next to a product, the comparison is to the price at which we have recently offered that product. For customers in the European Union and the United Kingdom, an announced price reduction is measured against the lowest price we applied to that product in the 30 days before the reduction.

ValueBox+ member prices

Some products show a ValueBox+ member price. Member prices apply only to eligible products, only while you have an active ValueBox+ membership (including during a free trial, unless the offer says otherwise), and only when you are signed in to that account when you check out. Member pricing is not available on all products and generally cannot be combined with discount codes unless the code says so. If the member price is not reflected on the checkout page, do not place the order. Contact us at support@valuebox.io instead.

Currency

The region and currency selector on the site sets your shopping preference. The currency you will actually be charged in is the one shown at checkout. If you pay in a currency other than the one your card or account is held in, your bank or payment provider may apply its own exchange rate and fees.

Taxes and import charges

Sales tax (United States) or VAT (European Union and United Kingdom) is calculated at checkout based on your delivery address. Depending on your region, product prices may be shown with or without tax. Where checkout shows import duties or taxes, we collect them at checkout. If they are not collected at checkout, the carrier or customs authority in your country may charge them to the recipient on delivery.

Pricing errors

We work hard to show correct prices. If a product is listed at a price that is obviously wrong, for example because of a typing or system error, we may cancel the order before it ships, even after we have sent an order confirmation, and refund the full amount you paid. We will tell you if this happens.

6. Placing an order and payment

When you check out, you are making an offer to buy the products in your cart. Checkout is hosted on Shopify’s secure checkout on our behalf. After you place an order we email you an order confirmation. That email confirms we received your order. Our contract to sell you the products is formed when we accept the order, which happens when we confirm that it has shipped. We may decline or cancel an order before then, for example if a product is unavailable, we cannot verify your payment, the order appears fraudulent, or a pricing error applies. If we cancel an order we will refund any amount you paid.

We accept the payment methods shown at checkout, which may include major credit and debit cards, Apple Pay, Google Pay, and PayPal. Card payments are processed by our payment providers, including Shopify Payments (powered by Stripe). We do not receive or store your full card number. Payment is taken when you place your order. Your use of a third-party payment method may also be subject to that provider’s terms.

You confirm that you are authorized to use the payment method you provide. Orders may be screened for fraud by our payment providers. An order flagged as high-risk may be held for review or cancelled.

7. Discount codes and coupons

We may offer discount codes, including the coupons shown on our homepage, by email, or through partners. Each code is subject to the conditions shown with it, such as a minimum order value, eligible products or collections, an expiry date, or a limit on the number of uses.

• Codes are applied in the cart or at checkout and are validated when you place the order.
• Unless the code says otherwise, one code may be used per order and codes cannot be combined with member pricing or other offers.
• Codes have no cash value, cannot be exchanged for cash or credit, and may not be sold or transferred.
• We may change or withdraw a code at any time before you use it, and we may cancel orders or refuse codes obtained or used in breach of their conditions or these Terms.
• If you return part of an order that used a code, the refund reflects the discount actually applied to the items you return.

8. Shipping and delivery

Orders are fulfilled either from warehouses we use or directly by our suppliers and fulfillment partners, some of which are located outside your country. Because of this, an order containing several products may arrive in more than one package, each with its own tracking number. You are charged once for the order and we do not charge extra shipping for split shipments.

The shipping options, prices, free-shipping thresholds, and estimated delivery times available for your address are shown in your cart and at checkout. The rates shown at checkout are the ones that apply to your order. Delivery times are estimates that start once your order is dispatched and are not guaranteed. Delays can happen because of carriers, customs, weather, or other events outside our control.

• Check your delivery address carefully. We are not responsible for orders delivered to an incorrect address you provided.
• We email you tracking information when your order or each part of it ships. Tracking can take 1 to 2 business days to update.
• Ownership of the products and the risk of loss or damage pass to you when the products are delivered to the address you gave us.
• If tracking shows an order as delivered but you cannot find it, check around your property and with neighbors, wait 24 hours, and then contact us at support@valuebox.io with your order number. We will investigate with the carrier.

Changing or cancelling an order

We start processing orders quickly. You can ask to change or cancel an order by emailing support@valuebox.io within one hour of placing it. After that, or once the order has been dispatched, we may not be able to change or cancel it, but you can still return it under Section 9.

9. Returns and refunds for products

30-day returns

You may return most products within 30 days of the date you receive them. Returned items must be unused, in their original condition, and in their original packaging.

The following cannot be returned unless they arrive damaged, defective, or not as described:

• Personal care, beauty, and other items that cannot be returned for health or hygiene reasons once their seal or packaging has been opened.
• Products marked as final sale or non-returnable on the product page.
• Personalized or custom-made products.

How to return

1. Email support@valuebox.io with your order number and the item(s) you want to return.
2. We will send you a return authorization and instructions, normally within 24 hours.
3. Send the item(s) back using those instructions. Do not send items back without an authorization. We may not be able to process refunds for unauthorized returns or items sent to the wrong address.

Unless the item is damaged, defective, or not what you ordered, you are responsible for the cost of returning it, and original shipping charges are not refundable. We do not currently offer direct exchanges. Return the original item for a refund and place a new order instead.

Refunds

We refund accepted returns to your original payment method within 3 to 5 business days after we receive and inspect the item. Your bank or payment provider may take a further 3 to 10 business days to show the refund. We may reduce a refund if a returned item has been used or damaged beyond what is needed to inspect it.

Damaged, defective, or incorrect items

If an item arrives damaged, defective, or is not what you ordered, email support@valuebox.io within 7 days of delivery with your order number and photos of the issue. We will arrange a replacement or a full refund, including shipping charges for that item. In most cases you will not need to send the item back. This does not limit any longer period you have under applicable law.

Right of withdrawal for EU and UK consumers

If you are a consumer in the European Union or the United Kingdom, you also have a legal right to cancel your order within 14 days of the day you (or someone you name) receive the goods, without giving a reason. For an order delivered in several parts, the 14 days run from receipt of the last part. To exercise this right, tell us clearly before the period ends, for example by emailing support@valuebox.io with your name, address, order number, and the items you are cancelling. You can use our 30-day process above, which gives you longer.

We will refund the price of the cancelled goods and the standard outbound delivery charge (not any extra charge for a faster delivery method you chose) within 14 days of receiving your cancellation. We may wait to refund until we receive the goods back or you provide proof of return, whichever is earlier. You must send the goods back within 14 days of telling us you are cancelling, and you pay the direct cost of returning them. You are responsible for any loss in value caused by handling the goods beyond what is necessary to establish their nature, characteristics, and functioning. The right of withdrawal does not apply to sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed, or to goods made to your specifications.

10. Product warranties

Some products come with a manufacturer’s warranty, which will be described with the product or in its packaging. We will help you make a claim where we can.

If you are a consumer in the European Union or the United Kingdom, you have legal rights if goods are faulty or not as described, including the right to a repair, replacement, price reduction, or refund. These rights are not affected by these Terms.

Elsewhere, and except for any manufacturer’s warranty and the damaged-item commitment in Section 9, products are provided without other warranties to the extent permitted by law. Some U.S. states do not allow the exclusion of implied warranties, so this exclusion may not apply to you.

11. ValueBox+ membership

ValueBox+ is an optional paid membership. You do not need it to shop on ValueBox. Benefits currently include member pricing on eligible products, access to the ValueBox+ media library described in Section 13, and priority customer support. The benefits available to you are those described on the membership pages and at sign-up at the time you join, and may vary by region.

Plans, prices, and free trials

We may offer different membership plans (for example monthly or annual), prices, introductory offers, and free trials of different lengths, depending on the offer, the channel through which you join, and where you live. Before you start a membership or trial, we will show you the plan, the price, how often you will be billed, the length of any free trial or introductory period, and when your first charge will be made. Those offer details form part of your agreement with us.

• We may require a valid payment method to start a free trial.
• We may place a small temporary authorization on your payment method to confirm it is valid. This is not a charge and is released by your bank, usually within a few business days.
• Free trials and introductory offers are generally limited to one per person, household, and payment method, and are for new members unless the offer says otherwise. We may decline a trial where we reasonably believe this limit is being avoided.

Automatic renewal

Your membership renews automatically until you cancel. If you start with a free trial, your paid membership begins automatically at the end of the trial and we will charge the plan price shown at sign-up to your payment method unless you cancel before the trial ends. After that we will charge the plan price at the start of each billing period (for example every month or every year), plus any applicable tax, until you cancel. Your billing date is the day your paid membership starts, or the closest available day in months that do not have that date. Where required by law, we will send you a reminder before a free trial converts to a paid membership or before an annual membership renews.

How to cancel

You can cancel at any time online from My Account → Membership, or by emailing support@valuebox.io. If you cancel during a free trial, you will not be charged. If you cancel a paid membership, the cancellation takes effect at the end of your current billing period and you keep your member benefits until then. There is no cancellation fee.

Refunds

Membership fees are not refundable for partial billing periods or unused benefits, except where required by law or where we say otherwise. We will refund a membership charge that was made in error, a charge made after you validly cancelled, or a charge for a period in which you could not use the membership because of a fault on our side.

EU and UK consumers: you may withdraw from a paid membership within 14 days of the day it starts. If you asked us to start your paid membership during that 14-day period, we may deduct an amount in proportion to the part of the period you had the membership before you withdrew. Withdrawing from a free trial is simply cancelling it, and you will not be charged.

Failed payments

If we cannot collect a membership payment, we may retry the charge and ask you to update your payment method. While a payment is outstanding we may pause your member benefits, including member pricing and media access. If the payment remains unpaid, we may end your membership.

Price changes

We may change membership prices. We will tell you in advance by email, and a new price will only apply from a billing period that starts after the notice period. If you do not want to pay the new price, you can cancel before it takes effect.

Changes to member benefits

We may add, change, or remove member benefits, and the products eligible for member pricing and the titles in the media library change over time. If we make a change that materially reduces your membership benefits, we will tell you in advance and you may cancel. Where the law requires, we will refund the unused portion of any prepaid membership period.

Member pricing misuse

Member pricing is for purchases for your own personal use. We may end a membership, cancel orders, or limit member pricing where it is used for resale, shared across multiple people, or otherwise in breach of these Terms.

12. Priority support

ValueBox+ members receive priority handling of support requests. Priority support means member requests are placed ahead of non-member requests in our queue. It does not guarantee a specific response or resolution time.

13. ValueBox+ media library

Active ValueBox+ members can access the ValueBox+ media library, which may include shows, movies, eBooks, audiobooks, music, and games (“Content”). The media library and its Content are provided by LJB Media Play Inc., which owns or has licensed the rights to the Content. The library may be delivered through a separate members area or application operated by LJB Media Play Inc.

Your licence

While your membership is active, we grant you a limited, personal, non-exclusive, non-transferable, revocable licence to stream, read, listen to, or play the Content available to you, for your own personal and non-commercial use, on supported devices. This licence ends when your membership ends.

• You may not copy, download (except through a download feature we provide), record, rip, redistribute, publicly perform or display, sell, rent, or sublicense any Content.
• You may not bypass, disable, or interfere with any access controls, content protection, or geographic restrictions, or access the Content by automated means.
• Do not share your login. We may limit the number of devices or simultaneous streams per account.
• Content made available for offline use may expire, and saved game progress or reading positions may not be preserved if a title is removed or your membership ends.

Availability

The Content available varies by region and device, depends on our licensing arrangements, and changes over time. Titles may be added or removed without notice. We do not promise that any particular title, or a minimum number of titles, will be available. Streaming quality depends on your device and internet connection, and any data charges from your internet or mobile provider are your responsibility.

Mature content

Some Content may be intended for mature audiences. You are responsible for deciding what is appropriate for anyone in your household who watches, reads, listens to, or plays Content through your account.

Some games or other Content may be subject to additional terms from their publishers, which will be shown to you before you use them.

14. Emails and communications

We will send you service emails about your orders, shipments, returns, account, and membership, including trial and renewal notices. These are part of the Services, and you cannot opt out of them while you have an open order, account, or membership.

If you sign up for our newsletter or agree to receive deals and updates, we will send you marketing emails. You can unsubscribe at any time using the link in any marketing email or from your account settings.

You agree that we may provide notices, disclosures, and agreements to you electronically, and that these satisfy any legal requirement that they be in writing.

15. Acceptable use

When using the Services, you agree not to:

• break any law or infringe anyone’s rights, including intellectual property and privacy rights;
• place fraudulent orders, use a payment method you are not authorized to use, or make false chargeback claims;
• abuse discount codes, free trials, member pricing, or our returns process;
• buy products for commercial resale where we have told you that is not allowed;
• scrape, crawl, or copy the site or its prices, product data, or images by automated means, except for search engines indexing the public site in line with our robots instructions;
• interfere with the security or operation of the Services, or try to access accounts or systems without permission;
• upload viruses or other harmful code, or send spam or abusive messages to our team; or
• help or encourage anyone else to do any of these things.

16. Intellectual property and feedback

The Services, including the ValueBox and ValueBox+ names and logos, site design, text, graphics, software, and the media library, are owned by or licensed to LJB Media Play Inc. and are protected by intellectual property laws. Apart from the limited rights described in these Terms, you do not receive any rights in them.

If you send us ideas, suggestions, or feedback, we may use them without any obligation to you. Please do not send us confidential information or ideas you want to keep.

Copyright complaints

If you believe material on the Services infringes your copyright, email support@valuebox.io with the subject “Copyright Notice” and include: your physical or electronic signature; a description of the copyrighted work; where the material is located on the Services; your address, telephone number, and email address; a statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law; and a statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner’s behalf. We may close the accounts of repeat infringers.

17. Third-party services and links

The Services rely on third parties, including Shopify (which hosts our checkout and customer accounts), payment providers such as Shopify Payments, Stripe, PayPal, Apple Pay, and Google Pay, and shipping carriers. Your use of their services may be subject to their own terms and privacy policies. The site may also link to third-party websites or social media. We are not responsible for third-party websites or services that we do not control.

18. Dispute resolution and arbitration (United States)

This section applies if you live in the United States. It does not apply to consumers in the European Union or the United Kingdom.

Contact us first

Most concerns can be resolved quickly through customer support. Before starting arbitration or a small claims case, you and we each agree to send the other a written notice describing the dispute and the relief sought, and to try in good faith to resolve it for 30 days. Send your notice to support@valuebox.io or to LJB Media Play Inc., 465 Fawn Glen Drive, Roswell, GA 30075, United States. We will send ours to the email address on your account or order.

Binding individual arbitration

If the dispute is not resolved within 30 days, you and LJB Media Play Inc. agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Services, any product purchased through the Services, ValueBox+, or our marketing (a “Claim”) will be resolved by binding individual arbitration rather than in court, except as stated below. This includes questions about whether a Claim must be arbitrated. The Federal Arbitration Act governs this agreement to arbitrate.

• Arbitration will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, available at adr.org.
• Fees are governed by the AAA rules. For Claims under $10,000 that are not frivolous, we will reimburse your share of the filing, administrative, and arbitrator fees.
• Arbitration may take place by video, by phone, based on written submissions, or in person in the county where you live, as you prefer and the arbitrator allows.
• The arbitrator may award the same individual relief a court could, and will issue a written decision.

Exceptions

Either party may bring an individual Claim in small claims court if it qualifies. Either party may also ask a court for an injunction to stop infringement or misuse of intellectual property.

Class action and jury trial waiver

You and we agree that Claims will be brought only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. You and we each waive the right to a jury trial. If this class action waiver is found unenforceable for a particular Claim, that Claim will be decided by a court and not in arbitration.

Mass filings

If 25 or more similar Claims are filed against us or by us by or with the help of the same or coordinated counsel, the AAA’s Mass Arbitration Supplementary Rules will apply, and the Claims may be administered in batches.

Your right to opt out

You may opt out of this arbitration agreement by emailing support@valuebox.io with the subject “Arbitration Opt-Out” within 30 days of the day you first accept these Terms. Include your name, the email address used with ValueBox, and a clear statement that you are opting out. Opting out does not affect any other part of these Terms.

Changes

If we change this section, the change will not apply to a Claim you notified us about before the change. You may reject a material change to this section by emailing us within 30 days of the change taking effect.

19. Suspension and termination

You may stop using the Services and close your account at any time by contacting support@valuebox.io. Closing your account also cancels any ValueBox+ membership as described in Section 11.

We may suspend or end your access to the Services, cancel pending orders, or end a membership if you seriously or repeatedly breach these Terms, if we reasonably suspect fraud or misuse, or if we are required to by law. Where reasonable, we will tell you why and give you a chance to respond. If we end a paid membership for a reason other than your breach, we will refund the unused portion of the current billing period.

Sections that by their nature should continue after these Terms end, including those on intellectual property, disclaimers, limitation of liability, indemnity, and dispute resolution, will continue to apply.

20. Disclaimers

We work to keep the Services available, accurate, and secure, but we cannot guarantee that the site, checkout, or media library will always be available, uninterrupted, or error-free. Except as expressly stated in these Terms and to the extent permitted by law, the Services are provided “as is” and “as available”, and we disclaim all implied warranties, including warranties of merchantability, fitness for a particular purpose, and non-infringement. Product warranties are covered in Section 10. This section does not affect rights you have under laws that cannot be excluded.

21. Limitation of liability

To the extent permitted by law, LJB Media Play Inc. and its officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill, arising out of or relating to the Services or these Terms.

To the extent permitted by law, our total liability for all Claims relating to the Services or these Terms is limited to the greater of (a) the amount you paid us for the products or membership giving rise to the Claim in the 12 months before the Claim arose, or (b) US$100.

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud, for defective products under applicable product liability law, or for any other liability that cannot be limited or excluded by law. If you are a consumer in the European Union or the United Kingdom, we are responsible for foreseeable loss and damage caused by our breach of these Terms or our failure to use reasonable care and skill, and this section does not limit that.

22. Indemnity

To the extent permitted by law, you agree to indemnify and hold harmless LJB Media Play Inc. and its officers, employees, and agents from third-party claims, losses, and reasonable legal costs arising from your breach of these Terms, your misuse of the Services, or your violation of any law or the rights of a third party. This does not apply to consumers in the European Union or the United Kingdom where the law does not allow it.

23. Governing law and courts

These Terms are governed by the laws of the State of Georgia, United States, without regard to its conflict of laws rules, and by applicable U.S. federal law. Subject to the arbitration agreement in Section 18, any Claim that is not arbitrated will be brought exclusively in the state or federal courts located in Fulton County, Georgia, and you and we consent to the jurisdiction of those courts.

If you are a consumer in the European Union or the United Kingdom, you also benefit from the mandatory provisions of the law of the country where you live, and you may bring proceedings in the courts of that country.

24. Changes to these Terms

We may update these Terms from time to time, for example to reflect changes to the Services or the law. We will post the updated Terms on this page and change the “Last updated” date. If a change is material, we will give you reasonable advance notice by email or on the site. Changes do not apply to orders placed before the change. If you continue to use the Services after a change takes effect, the updated Terms apply. If you do not agree, stop using the Services and cancel any membership before the change takes effect.

25. General terms

• These Terms, together with our Privacy Policy and any offer terms shown to you, are the entire agreement between you and us about the Services.
• If any part of these Terms is found unenforceable, the rest remains in effect.
• If we do not enforce a right straight away, we can still enforce it later.
• You may not transfer your rights under these Terms. We may transfer ours to a business that takes over the Services, in a way that does not reduce your rights.
• We are not responsible for delays or failures caused by events outside our reasonable control, such as natural disasters, carrier or customs disruptions, or outages of third-party systems.
• These Terms are written in English. If we provide a translation, the English version applies to the extent permitted by law.

26. Contact us

Questions about these Terms, your orders, or your membership can be sent to:

LJB Media Play Inc.
465 Fawn Glen Drive
Roswell, GA 30075
United States
Email: support@valuebox.io

You can also reach our team through the Help & Support page.