This policy explains what personal information ValueBox collects when you shop, create an account, join ValueBox+, or use the ValueBox+ media library, how we use and share it, and the choices and rights you have.
1. Who we are
ValueBox (valuebox.io) is operated by LJB Media Play Inc., 465 Fawn Glen Drive, Roswell, GA 30075, United States (“ValueBox”, “we”, “us”, or “our”). LJB Media Play Inc. is responsible for the personal information described in this Privacy Policy and is the “controller” of that information under European Union and United Kingdom data protection law.
This policy applies to personal information we handle when you visit the site, shop with or without an account, check out, join or use ValueBox+, use the ValueBox+ media library, sign up for our emails, or contact customer support (together, the “Services”). It should be read together with our Terms of Service.
For any privacy question or request, email support@valuebox.io.
2. Information we collect
Information you give us
- Account information: your first and last name, email address, password, and, if you add it in account settings, your phone number. Passwords are stored by our commerce platform in a protected form; we cannot see them.
- Order and checkout information: your name, email, phone number, shipping address, billing address, the products you buy, discount codes used, and delivery preferences.
- Payment information: payments are processed by our payment providers. We receive limited details such as the payment method type, card brand, the last four digits, and whether a payment succeeded. We do not receive or store your full card number.
- Membership information: your ValueBox+ plan, trial and billing dates, membership status, and payment history.
- Support and returns: the name, email address, subject, category, order number, and message you send through our support form or by email, and any photos you send us, for example of a damaged item.
- Marketing preferences: whether you have subscribed to our newsletter or agreed to receive deals and updates.
- Preferences: the shopping region and currency you choose.
Information collected automatically
- Device and usage information: IP address, browser and device type, operating system, pages viewed, referring page, and the date and time of your visit, recorded in server and security logs by us and our hosting and commerce providers.
- Shopping activity: the contents of your cart, products you view or search for, and your checkout activity.
- Approximate location: your country or region, derived from your IP address or the region you choose. We use it to show the right currency, shipping options, taxes, and media availability. We do not collect precise location.
- Media library activity: if you use the ValueBox+ media library, the titles you stream, read, listen to, or play, your progress and saved positions, the devices you use, and streaming session information used to deliver the Content and enforce licensing and device limits.
- Cookies: see Section 6.
Information from others
- Payment providers, about whether a payment succeeded and fraud-risk signals.
- Shipping carriers, suppliers, and fulfillment partners, about dispatch, tracking, delivery, and returns.
- Shopify, about your orders, account, and checkout, including fraud analysis.
We do not ask for sensitive information such as health data, precise location, or government identification numbers. Please do not include such information in support messages.
3. How we use your information
We use personal information to:
- process, pay for, fulfill, ship, and track your orders, including orders split across suppliers;
- handle cancellations, returns, refunds, replacements, and damaged-item claims;
- create and manage your account and show your order history;
- run ValueBox+, including starting trials, billing renewals, sending trial and renewal notices, checking membership status to apply member pricing, and providing priority support;
- provide the ValueBox+ media library, remember your progress, and apply regional and device limits;
- apply discount codes and check their conditions;
- calculate taxes and duties and keep financial and tax records;
- answer support requests and communicate with you about your orders and account;
- send marketing emails if you have subscribed or, where the law allows, about similar products after a purchase;
- detect and prevent fraud, abuse of trials, codes, and returns, and protect the security of the Services;
- understand how the site is used so we can fix problems and improve it; and
- comply with law, respond to lawful requests, and establish or defend legal claims.
Our payment providers and Shopify use automated tools to assess the fraud risk of transactions. An order flagged as high-risk may be held for review or cancelled. If you think an order was wrongly cancelled, contact us at support@valuebox.io and a person will review it.
4. Legal bases (EU and UK)
If you are in the European Union or the United Kingdom, we rely on the following legal bases to use your personal information:
| Purpose | Legal basis |
|---|---|
| Orders, delivery, returns, accounts, ValueBox+ membership and billing, media library | Performance of our contract with you |
| Tax, accounting, consumer law, and responding to lawful requests | Compliance with legal obligations |
| Fraud prevention, security, improving the site, and defending legal claims | Our legitimate interests in running a safe and effective store |
| Customer support | Performance of our contract, or our legitimate interest in helping you |
| Marketing emails | Your consent, or, for customers receiving offers about similar products where the law allows, our legitimate interests. You can opt out at any time. |
Where we rely on legitimate interests, you can object as described in Section 10. Where we rely on consent, you can withdraw it at any time without affecting earlier processing.
7. International transfers
LJB Media Play Inc. is based in the United States, and our main service providers process information in the United States. Some suppliers and fulfillment partners are located in other countries, and your order details are sent to them so they can ship your order. If you are in the European Union or the United Kingdom, we transfer your information outside those regions only with appropriate safeguards, such as the European Commission’s Standard Contractual Clauses, the UK International Data Transfer Addendum, a provider’s certification under the EU-U.S. Data Privacy Framework and its UK Extension, or, where those are not available, where the transfer is necessary to perform our contract with you, for example to ship your order. You can ask us for more information at support@valuebox.io.
8. How long we keep information
We keep personal information only as long as we need it for the purposes described in this policy:
- Account information: while your account is open. When you close it, we delete or anonymize it within a reasonable period unless we need to keep it for the reasons below.
- Orders, payments, and membership billing: for as long as required for tax, accounting, and consumer law, generally up to 7 years after the transaction.
- Support messages and returns: generally up to 3 years after the request is resolved.
- Media library activity: while your membership is active and for up to 12 months after it ends, so your progress is available if you rejoin.
- Marketing: until you unsubscribe. We keep your email address on a suppression list so we do not email you again.
- Server and security logs: for a short period, generally not more than 12 months.
We may keep information longer where needed to resolve a dispute, prevent fraud, or comply with law.
9. Security
We use reasonable technical and organizational measures to protect personal information, including encrypted (HTTPS) connections, a sign-in cookie that scripts on the page cannot read, and providers whose checkout and payment systems meet the Payment Card Industry Data Security Standard. No system is completely secure. Please use a strong, unique password and tell us at support@valuebox.io if you think your account has been compromised. If a security incident affects your personal information, we will notify you and the authorities where the law requires.
10. Your choices and rights
Choices available to everyone
- Update your name, email, phone number, and marketing preferences in Account Settings.
- Unsubscribe from marketing emails using the link in any marketing email. You will still receive service emails about orders and membership.
- Ask for a copy of your information, ask us to correct it, or ask us to delete your account and information by emailing support@valuebox.io.
European Union and United Kingdom
You have the right to access, correct, or erase your personal information; to restrict or object to how we use it, including the absolute right to object to direct marketing; to receive it in a portable format; and to withdraw consent where we rely on it. You also have the right to complain to a data protection authority, in particular in the country where you live or work. In the UK, that is the Information Commissioner’s Office (ico.org.uk). We would appreciate the chance to address your concern first.
U.S. state privacy rights
Depending on your state of residence, including California, Colorado, Connecticut, Virginia, Utah, Texas, Oregon, and other states with consumer privacy laws, you may have the right to:
- know what personal information we have collected about you and access a copy of it;
- correct inaccurate personal information;
- delete personal information we collected from you;
- opt out of the sale of personal information, sharing for cross-context behavioral advertising, targeted advertising, and profiling with legal or similarly significant effects (we do not do any of these); and
- not be discriminated against for exercising these rights.
We use account login credentials, which some state laws treat as sensitive information, only to provide your account and keep it secure. We do not use sensitive information to infer characteristics about you.
ValueBox+ member pricing is a feature of a paid membership. It is not offered in exchange for your personal information.
California notice
In the past 12 months we have collected the following categories of personal information:
| Category | Examples | Disclosed for business purposes to |
|---|---|---|
| Identifiers | Name, email, phone, postal address, IP address, account ID | Shopify, payment providers, suppliers, carriers, hosting and email providers |
| Customer records | Billing and shipping addresses, limited payment details | Shopify, payment providers, suppliers, carriers |
| Commercial information | Orders, returns, membership plan and billing history, discount codes used | Shopify, payment providers, suppliers, carriers |
| Internet or network activity | Pages viewed, cart activity, media library activity, device and log data | Shopify, hosting providers |
| General geolocation | Country or region from IP address or your selection | Shopify, hosting providers |
| Audio, visual, or similar | Photos you send us of damaged items | Not disclosed except to resolve your claim, for example with a carrier or supplier |
| Sensitive personal information | Account login credentials | Shopify, to provide your account |
We collect this information from you, your device, and the sources listed in Section 2, for the purposes in Section 3, and keep it for the periods in Section 8. We have not sold or shared personal information, including that of consumers under 16.
How to make a request
Email support@valuebox.io with the subject “Privacy Request” and tell us which right you want to exercise. We will verify your identity, normally by confirming information linked to your account or orders, before acting on the request. You may use an authorized agent, who will need your signed permission; we may still ask you to verify your identity directly. We will respond within the time required by law.
If we decline your request and you live in a U.S. state that provides a right to appeal, you can appeal by replying to our decision with the subject “Privacy Appeal”. We will respond to your appeal within the time required by law. If you are not satisfied, you may contact your state attorney general.
11. Children
The Services are intended for adults. You must be at least 18 to create an account, place an order, or join ValueBox+. We sell some products intended for children, but those products are purchased by adults, and the site is not directed to children. We do not knowingly collect personal information from children under 13 (or under 16 in the European Union and the United Kingdom). If you believe a child has given us personal information, contact support@valuebox.io and we will delete it.
12. Third-party sites and services
The Services link to and rely on third-party services, such as Shopify’s checkout, PayPal, Apple Pay, Google Pay, carrier tracking pages, and social media sites. Information you give directly to those services is governed by their own privacy policies. We encourage you to read them.
13. Changes to this policy
We may update this Privacy Policy from time to time, for example if we add new features or providers or if the law changes. We will post the updated policy here and change the “Last updated” date. If we make a material change, we will tell you by email or with a notice on the site before it takes effect.
14. Contact us
For any question about this policy or your personal information, contact:
LJB Media Play Inc.
465 Fawn Glen Drive
Roswell, GA 30075
United States
Email: support@valuebox.io